Shipping policy

Shipping Policy

Thank you for choosing EzBuyCo! We're committed to providing excellent service and delivering your orders quickly and safely. Below, you’ll find all the essential information regarding our shipping process, refunds, and customer support.

Shipping & Taxes

  • Taxes: All applicable taxes, including shipping taxes, will be calculated at checkout based on your shipping address.

  • International Shipping: We handle all international shipping fees, including customs duties and taxes, so there are no extra fees or costs added at checkout for international orders. You will only be responsible for the shipping cost and any applicable taxes.

Free Shipping (United States)

  • We offer free standard shipping on all orders over $10 within the 48 contiguous states of the United States.

  • For orders under $10, shipping will be calculated at checkout based on your shipping address.

Shipping Timeframe

  • All orders will typically be shipped within 2 to 8 business days.

  • Shipping times depend on your location and product(s) ordered. In some cases, shipping may take up to 10 days.

  • Business days are Monday through Friday. If an order is placed on a weekend, it may not be shipped until the next business day.

Shipping Delays & 30-Day Guarantee

  • We stand by our 30-day refund guarantee. If your package is delayed for any reason and does not arrive within 30 days from the date of purchase, you will receive a full refund—even if the delay is beyond our control.

  • While we work hard to ensure timely delivery, we are not responsible for shipping delays caused by third-party carriers (such as USPS, FedEx, etc.). However, our guarantee still applies for delays that exceed 30 days.

Express Shipping

  • We offer express shipping at an additional charge. Please note that express shipping may still be affected by external shipping carrier delays and is not refundable if delivery times are extended beyond the stated timeframe.

Tracking Your Order

  • Once your order has shipped, you will receive tracking information via email. This allows you to track the status of your shipment.

Lost or Stolen Packages

  • If your package is lost, you have the option to either:

    • Receive a replacement package at no additional cost.

    • Request a full refund for your entire purchase.

  • If a package is marked as delivered but you believe it was stolen, please contact our customer support team immediately. We will assist you in investigating the situation.

  • If a package is lost or stolen, please allow up to 2 business days for us to process a refund or resolve the issue.

Customer Support

  • Our customer support team is available to assist you with any inquiries. We aim to respond to all customer inquiries within 24 hours.

  • Please note that we are an English-only speaking company. We do not have multilingual customer support at this time.

Important Notes

  • Shipping Delays: In the event of a major shipping delay due to weather, holidays, or other unforeseen circumstances, we will always honor our 30-day refund guarantee, even if the delay is caused by the carrier.

  • If you have any concerns or questions about your order, please don’t hesitate to contact our team. We are here to assist you every step of the way.

Summary

  • Free Shipping for orders over $10 within the US (48 states).

  • Shipping times range from 2-6 business days, and in rare cases, it may take up to 10 days.

  • Express shipping available (not refundable for carrier delays).

  • If shipping takes longer than 30 days, you will receive a full refund.

  • We handle international shipping fees, with no extra charges, except for shipping costs and applicable taxes.

  • Lost or stolen packages can be resolved with either a replacement or a full refund.

  • We are an English-only company, and we aim to assist all customers within our capabilities.

  • We use multiple different shipping carriers to provide the fast shipping including, UPS, USPS, FEDEX, DHL

Contact Us

For any further questions or concerns, please feel free to reach out to us at support@ezbuyco.com or visit our Contact Us page for additional contact details.