EzBuyCo Returns & Exchanges Made Simple: Your Complete Guide
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Hassle-Free Returns and Exchanges at EzBuyCo
Shopping online should be worry-free, and that's why EzBuyCo has created a straightforward returns and exchanges policy. We want you to love every purchase, and if something isn't quite right, we're here to make it easy to fix.
What is EzBuyCo's return policy?
We offer a 30-day return window for most items. Products must be in their original condition, unused, and in original packaging. Items purchased with our weekly coupons are eligible for returns under the same policy - your savings don't affect your return rights!
How do I start a return or exchange?
Starting a return is simple:
- Log into your EzBuyCo account and find your order
- Click "Return Items" and select what you'd like to return
- Choose whether you want a refund or exchange
- Print your prepaid return label
- Package your items and drop them off at any authorized shipping location
Do I have to pay for return shipping?
For most returns, EzBuyCo provides a prepaid return label at no cost to you. However, if you're returning an item simply because you changed your mind (rather than due to a defect or error on our part), a small return shipping fee may apply.
How long does it take to process my return?
Once we receive your returned item, we typically process refunds within 3-5 business days. You'll receive an email confirmation when your return is processed. Refunds are issued to your original payment method.
Can I exchange an item for a different size or color?
Absolutely! Exchanges work the same way as returns. Simply select "Exchange" when starting your return process, choose your preferred size or color, and we'll send out your replacement as soon as we receive your original item.
What items cannot be returned?
Most items can be returned, but some exceptions include:
- Personalized or customized items
- Items marked as "Final Sale"
- Products that have been used or damaged by the customer
- Items returned after the 30-day window
What if I received the wrong item or a damaged product?
We sincerely apologize if this happens! Contact our customer service team immediately with your order number and photos of the issue. We'll arrange for immediate replacement or full refund, including covering all shipping costs.
Can I return items purchased with a coupon or discount?
Yes! Items purchased with our weekly coupons or other discounts can be returned. Your refund will be for the amount you actually paid (after the discount was applied).
Do you offer store credit instead of refunds?
While we typically process refunds to your original payment method, we can issue store credit if you prefer. Store credit never expires and can be used on any future EzBuyCo purchase.
What if I lost my receipt or order confirmation?
No problem! If you have an EzBuyCo account, we can look up your order history. If you checked out as a guest, our customer service team can help locate your order using your email address and approximate purchase date.
Our Commitment to Customer Satisfaction
At EzBuyCo, we believe that great customer service doesn't end when you click "buy." Our returns and exchanges policy is designed to give you confidence in every purchase. We want you to shop with peace of mind, knowing that if something isn't perfect, we'll make it right.
If you have any questions about returns, exchanges, or our policies, don't hesitate to reach out to our customer service team. We're here to help make your EzBuyCo experience exceptional from start to finish.
Remember, with our weekly coupons and hassle-free return policy, there's never been a better time to try something new from EzBuyCo. Shop with confidence knowing we've got you covered!